Any text message sent by a business to a client that contains useful information about their product, service, or operations is referred to as transactional SMS. Transactional SMS does not include marketing messages and promotional SMS initiatives.

The majority of transactional text messaging is automated, which saves time and money while improving customer service. Unlike promotional texts, which are mass dissemination of the same marketing message to a large number of people at the same time, transactional SMS are tailored and delivered to individuals one by one.

text message

text message